Secure Browser Misclassification of Websites
Update - We are continuing to work on a fix for this issue.
Jun 26, 2025 - 13:18 BST
Identified - An issue has been reported with our secure browser extension which is causing sites to be incorrectly flagged as 'Potentially Malicious' and showing a grey overlay to the user. A fix for this issue has already been identified internally and we're working on getting that fix rolled out. We'll update you once the fix is live.
Jun 26, 2025 - 12:40 BST

About This Site

Welcome to the HP Wolf Security service status page. This page displays the current status of our cloud services and is updated with any planned or unplanned downtime of these services including all scheduled maintenance tasks.

HP Wolf Enterprise Security ? Operational
APAC Cloud Controllers ? Operational
EU Cloud Controllers ? Operational
US Cloud Controllers ? Operational
Software Updates ? Operational
Security Bulletin ? Operational
HP Wolf Pro Security ? Operational
APAC Cloud Controllers ? Operational
EU Cloud Controllers ? Operational
US Cloud Controllers ? Operational
Software Updates ? Operational
Security Bulletin ? Operational
HP Wolf Protect and Trace Operational
APAC Cloud Controllers ? Operational
EU Cloud Controllers ? Operational
US Cloud Controllers ? Operational
Wolf Connect Service ? Operational
Secure Platform Management Provisioning Service ? Operational
HP Workforce Experience Platform Operational
Software Updates ? Operational
Security Bulletin ? Operational
HP Wolf Platform Security Operational
APAC Cloud Controllers ? Operational
EU Cloud Controllers ? Operational
US Cloud Controllers ? Operational
Secure Platform Management Provisioning Service ? Operational
Software Updates ? Operational
Security Bulletin ? Operational
HP Wolf Cloud Endpoint Manager Operational
APAC Cloud Controllers ? Operational
EU Cloud Controllers ? Operational
US Cloud Controllers ? Operational
Software Updates ? Operational
Security Bulletin ? Operational
HP Wolf for Business Operational
Cloud Controller Operational
Software Updates ? Operational
Security Bulletin ? Operational
Portals Operational
Wolf Portal ? Operational
Customer Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 20, 2025

No incidents reported today.

Jul 19, 2025

No incidents reported.

Jul 18, 2025

No incidents reported.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
Sure Click Enterprise & Wolf Security Cloud Controller Scheduled Maintenance for Europe Region
Completed - The scheduled maintenance has been completed.
Jul 11, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 19:00 BST
Scheduled - During this maintenance window the HP Wolf Security DevOps Team will be updating all cloud hosted Sure Click Enterprise and Wolf Security controllers with the latest release build. The release notes for the latest build can be found here https://enterprisesecurity.hp.com/s/article/HP-Managed-Cloud-Release-Notes. Downtime during this planned window will normally last around 5 minutes per customer controller where access to the controller will be impacted.
During the update process while you will not be able to access your cloud controller there will be no impact to your endpoint devices, these will carry on being protected at all times.
If you still exhibit issues after this time, please contact the support team by emailing enterprise.support@hpwolf.com

HP Wolf Security
Jul 10, 08:58 BST
Jul 10, 2025
Sure Click Enterprise & Wolf Security Cloud Controller Scheduled Maintenance for APAC Region
Completed - The scheduled maintenance has been completed.
Jul 10, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 15:00 BST
Scheduled - During this maintenance window the HP Wolf Security DevOps Team will be updating all cloud hosted Sure Click Enterprise and Wolf Security controllers with the latest release build. The release notes for the latest build can be found here https://enterprisesecurity.hp.com/s/article/HP-Managed-Cloud-Release-Notes. Downtime during this planned window will normally last around 5 minutes per customer controller where access to the controller will be impacted.
During the update process while you will not be able to access your cloud controller there will be no impact to your endpoint devices, these will carry on being protected at all times.
If you still exhibit issues after this time, please contact the support team by emailing enterprise.support@hpwolf.com

HP Wolf Security
Jul 10, 08:57 BST
HP Wolf Connect Service - Degraded Performance
Resolved - Incident Summary:
Between July 4 and July 8, 2025, some HP Wolf Connect Service enabled devices experienced unexpected disconnections from our cloud platform.

Timeline (UTC):
- July 4, 03:30 – Our upstream IoT vendor performed scheduled maintenance and a system upgrade.
- July 4 onward – Devices began disconnecting unexpectedly and reporting offline status.
- July 7, 01:10 – Issue identified and investigation began.
- July 7, 07:30 – Root cause isolated as a failure in the upgrade process.
- July 7, 08:10 – Fix implemented and redeployed.
- July 8, 14:35 – All affected devices confirmed back online.

Root Cause:
The deployment process experienced an unhandled error during the upgrade, leading to a partial failure and unexpected device disconnections.

Resolution & Verification:
- The deployment process was corrected to properly handle this error.
- The updated deployment was successfully redeployed and verified, restoring connectivity to affected devices.

Preventive Actions:
- The vendor has improved their deployment process to better handle these errors and avoid partial failures.
- Future maintenance windows have been shifted to ensure faster incident response and support coverage.
- HP is implementing additional checks and monitoring to identify such failures sooner.

We sincerely apologize for any disruption this caused. We remain committed to delivering a reliable HP Wolf Connect Service and continue to work closely with our upstream vendor to improve deployment quality and operational resilience.
Jul 10, 16:18 BST
Monitoring - A fix has been implemented in the upstream HP Wolf Connect IoT service, and we are monitoring the results. Impacted devices are returning to an online state. No user action is required.

A post-incident root cause analysis (RCA) will be shared once additional details are available.
Jul 8, 12:24 BST
Identified - We are continuing to investigate this issue and have identified a problem with the HP Wolf Connect IoT service. The issue was detected at 01:10 UTC, and a fix was implemented at 08:10 UTC. Investigation is ongoing.

Some HP Wolf Connect devices may still appear offline or experience slow activations. Devices are expected to gradually return to online status over time. No user action is required, as devices will self-remediate.
Jul 7, 14:12 BST
Investigating - We are currently investigating an issue that may cause HP Wolf Connect devices to appear offline and may result in slow activations. Our team is working to identify the root cause and will provide updates as the investigation progresses.
Jul 7, 12:30 BST
Sure Click Enterprise & Wolf Security Cloud Controller Scheduled Maintenance for U.S Region
Completed - The scheduled maintenance has been completed.
Jul 10, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 10:00 BST
Scheduled - During this maintenance window the HP Wolf Security DevOps Team will be updating all cloud hosted Sure Click Enterprise and Wolf Security controllers with the latest release build. The release notes for the latest build can be found here https://enterprisesecurity.hp.com/s/article/HP-Managed-Cloud-Release-Notes. Downtime during this planned window will normally last around 5 minutes per customer controller where access to the controller will be impacted.
During the update process while you will not be able to access your cloud controller there will be no impact to your endpoint devices, these will carry on being protected at all times.
If you still exhibit issues after this time, please contact the support team by emailing enterprise.support@hpwolf.com

HP Wolf Security
Jul 10, 08:56 BST
Jul 9, 2025

No incidents reported.

Jul 8, 2025
HP Secure Browser 136 upgrade
Completed - The scheduled maintenance has been completed.
Jul 8, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 10:00 BST
Scheduled - We are pleased to announce the general availability of the HP Secure Browser 136 for HP Sure Click Enterprise endpoints. This will upgrade HP-protected Chrome to version 136.0.7103.178, and supersedes previous HP Secure Browser releases.

The upgrade will not require interaction from the end user.

Note that HP Sure Click Enterprise devices on the [ENTERPRISE] channel will update on 22 July 2025.
Jul 4, 10:28 BST
Jul 7, 2025
Jul 6, 2025

No incidents reported.

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